Today I attended the Industry Advisory Council (IAC) meeting by my department. A short background for those who do not know what the IAC is about, basically my department (the Communications and New Media Programme) meets with communications industry professionals once a year to seek feedback on the relevance of our curriculum to the industry. In addition, there are panel discussions from the industry professionals about on-going trends in the new media industry.

The organisations represented on the IAC are pretty impressive. They include Singapore Airlines, Singapore Press Holdings, Lenovo Asia Pacific, IDA, MDA, Universal McCann, Singtel, George Lucas Educational Foundation, International Game Developer’s Association of Singapore (IGDA), Proximity Singapore, PR Communications, Red Shoe Communications, Institute of Policy Studies and Wordsmith Consultancy. I think it’s a pretty impressive list.

What I found really interesting and heartening is that almost all the organisations were unanimous in their assessment of new media. They think that new media is powerful. Blogs came up for mention several times. I think Stephen Forshaw, the Vice-President of Public Affairs in SIA probably summed things up best when he said that with new media, reputation that organisations carefully build up for years can be gone in a matter of hours, not days. He raised the case of Dell, where one blogger complained, some bloggers picked up the complaint to comment, and subsequently, even more bloggers picked up the complaint to write about. It became a self-sustaining negative viral campaign, and Dell’s image went down the drain in a matter of hours.

I’m very glad that at the very least, private companies appreciate the power of the blogosphere. Now that anyone has the ability to be a publisher, it is very difficult to control publicity online once the spread starts. Like a contagious flu bug, good and bad news will jump from one blog to another, one discussion forum to another, and from blogs to forums and vice-versa. It’s a public relations nightmare, especially when you have a high percentage of population with access to the Internet. In the past, a public relations practitioner could probably have some degree of ability to control damage from bad publicity by dealing with the media outlets, which usually isn’t that many. However, I’m fairly certain that it’s impossible to do damage control with thousands, if not tens of thousand of blogs.

What I learnt today, coupled with the internet “counter-insurgency” initiative announced by the government a couple of weeks ago is that everyone agrees (directly or indirectly) that bloggers are collectively powerful. Notice the word collective. One blogger cannot make a difference. When many bloggers band together, there’s strength in unity. Yet, even though the collective strength of bloggers are so powerful, it would be wishful thinking on the part of anyone to try and even attempt to control this monstrous strength. This is because the blogging community is an extremely fragmented bunch. Everyone has a different agenda. It is almost impossible to make everyone agree, unless they want to agree. Therefore, the power of blogosphere has manifested only on a few occassions where an incident strikes a common chord with majority of the bloggers (think Wee Shu-min).

I think Singaporean bloggers should celebrate their status as a blogger, because we are a part of this massive global revolution in communication. For too long, we have been deemed as frivolous by the mainstream media and government leaders. It is time to change that mindset.

Power to the bloggers.